Delivery & Returns

Delivery Summary    
STANDARD UK        2-4 working days    FREE
Special Delivery  Next day ( or choose a nominated day at the chechout )  £7.50

EUROPEAN DELIVERY      West Europe (3- 7 working days) ,  East Europe (5-14 days)   £5
INTERNATIONAL DELIVERY     ( 5-12 working days )   £8

 

 

Returns

• We guarantee a full refund of goods within 14 days of purchase on any items, as long as it is in the original condition, undamaged, unworn and in its original packaging. Upon receipt of your return, your credit-debit card or PayPal account will be credited with the cost of goods minus the initial delivery charge. We will process your return within 48 hours and you will receive an email notification when the refund is completed. 

We have an extended return period for Christmas. On top of our usual 14 days return policy, any items purchased online between 28th October 2018 and 22nd December 2018 can be returned until 10th January in their original packaging for an exchange or a gift card. 

• Please note that earrings are excluded from our return policy. We do not exchange or refund earrings.


• Returns of faulty items will be accepted only if there is a subsequent manufacturing fault. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty.

 

Our postal address for returns & customer repairs: Lucky Eyes / Returns , 17 Hanover Square , Mayfair , London , W1S 1BN

Cancellations

• Cancellations will be considered only if the request is made within an hour of placing an order.